Standard turnaround time for most orders is 10-14 business days from the time of deposit and approval of your proof. This does not include ship time. Some types of prints may take longer, such as full color and oversized prints. We do try our best to get your apparel printed as soon as possible. However, if you NEED your garments by a certain deadline, let us know up front prior to your order, and we can see if it’s possible— rush fees apply.

Add on services will add additional time to turn around.

We have a 24 piece minimum per design and garment style/color. It may be possible to mix and match colors, be sure to ask before placing your order.

Due to limitations and variations in computer monitors, we cannot guarantee an exact color match. If your project needs an exact color, please provide a pantone color. There is a $30 upcharge for each pantone color match.

For each order we will submit a proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors. If an error is found after you approved your order, Reclaim Tees will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.

Reclaim Tees will not be held responsible for spoilage due to inconsistencies in the print on up to 3% of the order total. In some cases extra garments will be included in an order, which is great. These are extras we supply in an attempt to keep spoilage percentages as low as possible, at no cost to you. However, this can also mean a shortage of up to 3% on your order. Upon completion of your product, all the garments are counted, and if the order is short at all we credit back your account as soon as we send out the order. PLEASE NOTE: If you have an event or exact quantities are needed you will need to either account for this spoilage or let us know in advance that the order needs to be exact. This can add to production time as well as cost.

Over/Under Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces. 

All orders within the Over/Under Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Reclaim Tees will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Over/Under Run Allowance, we will reprint the remaining quantity.

• Standard Prints: 3% per print location
• Oversize Prints: 5% per print location